Terms & Conditions
Shipping and Delivery
Shipments are usually processed within 48 business hours after receiving the order. Delivery is expected within 3 to 5 business days, depending on the courier, the destination (islands usually require longer times), and the purchasing period (delays may occur during the Christmas season). Only during the summer period, to prevent products from staying in warm courier depots, shipments of chocolates are suspended. For this reason, the consumer will find the product listed as unavailable. Shipping costs are calculated based on weight and destination.
For large quantities, please contact info@dolceviolaparma.com for more information regarding costs
ð¹ Verification upon Delivery
In any case, upon delivery, the customer is required to verify the integrity of the packaging and the product. Any complaints regarding the integrity and condition of the sent products must be reported within 24 hours of the order delivery date to info@dolceviolaparma.com accompanied by appropriate documentation.
Payments
The following payment methods are supported on the Dolceviolaparma.com website.
ADVANCE BANK TRANSFER
The transfer must be made using the bank details provided below. Dolce Viola di Parma will process the order only after receiving confirmation of the successful transfer from its bank, or after the Customer has communicated via email the TRN/CRO number issued by the bank at the time of the transfer instruction. It is essential to indicate the reference purchase order number on the bank transfer instruction.
Account Holder:Â SOGO ITALIANA S.R.L.
Bank:Â Credem
IBAN: IT29 H030 3212 7000 1000 0185 030
BIC:Â BACRIT22PAR
ABI:Â 03032
CAB:Â 12700
C/C:Â 010000185030
PAYPALâ¢
After confirming the order through the website, you will be redirected to PayPal’s secure servers, where you can log in with your account to complete the payment. Â
RIGHT OF WITHDRAWAL
DOLCE VIOLA DI PARMAÂ guarantees the delivery of products identical to those indicated and described on the website, as well as compliance with all regulations regarding product storage up to the time of delivery at the location specified in the order. The manufacturer’s liability applies to all sold products. In the case of packaged products, the manufacturer is also responsible for the truthfulness and completeness of the information provided on the packaging. The images on the website are provided to the Customer to facilitate product recognition; due to packaging variations by the manufacturer, the photos may not exactly reflect the appearance of the delivered product.
Right of Withdrawal â Consumers (B2C)
Pursuant to Articles 52 and following of Legislative Decree 206/2005 (Consumer Code), the consumer has the right to withdraw from the purchase contract within 14 (fourteen) days from the date of receipt of the products, without the need to provide any reason, subject to the exceptions provided by law.
â Exclusion of the Right of Withdrawal
The right of withdrawal does not apply, pursuant to Article 59 of the Consumer Code, particularly in the following cases:
- supply of perishable goods or goods that are liable to deteriorate or expire rapidly;
- supply of sealed goods which are not suitable for return due to health protection or hygiene reasons.
Given the nature of the products sold, they fall into the categories mentioned above; therefore, the right of withdrawal is not provided once the product has been delivered and/or opened.
ð¹Right of Withdrawal â Professionals and VAT Number Holders (B2B)
Purchases made by professionals, companies, or VAT number holders, indicating their tax details during the order phase, are not subject to the rules on the right of withdrawal established by the Consumer Code, which applies exclusively to final consumers.
For such customers, no right of withdrawal is provided, unless otherwise agreed in writing in advance with the seller.